Refund policy

REFUND POLICY

Last updated: 18 October 2026

All Rise Resells products are digital and are delivered by email straight after payment.

Change of mind

Because access to your Google Sheet or guide is given immediately and cannot be taken back, we generally do not offer refunds if you simply change your mind after your access email has been sent.

If something is wrong

If there is a problem with your order, contact us as soon as you notice it at riseresells@gmail.com with your order number. We will fix it or, where appropriate, refund you. For example:

• You did not receive your access email, or your link or download does not work and we cannot fix it.
• The product is materially different from its description on our site.
• You were charged more than once for the same order.

Your legal rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

What is not covered

We cannot refund because a third-party supplier's price, stock, quality or availability differs from what you expected, or because you did not make sales or profit. We provide information only and do not guarantee results.

How refunds are paid

Approved refunds go back to your original payment method. The time it takes to appear depends on your bank or card provider.